Customer Service Representative

guildgaragegroup; Barboursville (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

Dental benefits

PTO

Holidays

401k match

Job summary

Varney in Barboursville, WV is hiring a customer service associate to support customers via phone, email, and chat, delivering empathetic, professional service.

You will handle high call volumes, document interactions, and collaborate with technicians to resolve issues, while learning our services to become a go-to expert. We offer benefits including health, vision, dental, PTO, 401k with match, and opportunities for career growth.

Qualifications

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (training provided).
• Familiarity with Microsoft Office is required.

Responsibilities

• Provide customer support via phone, email, and chat with a friendly, professional approach.
• Handle high volumes of inquiries and resolve issues efficiently.
• Document interactions and follow up with customers on status.
• Collaborate with technicians and team members to ensure seamless service.
• Identify opportunities to upsell services that meet customer needs.
• Learn our services inside and out to become a go-to expert.

Skills

Communication

Active Listening

Organization

Time Management

Multitasking

Calm Under Pressure

ServiceTitan

Microsoft Office

High School Diploma

Education

High School Diploma

Tools

ServiceTitan

Microsoft Office

Job description

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let\'s Talk. Your Future Starts Here!

At Varney , we\'re more than just a small business-we\'re a close-knit team with BIG goals and even bigger opportunities . If you\'re someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

What You\'ll Be Doing:

You\'ll be the voice of Varney-supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You\'ll:

• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels (email, chat, phone) to solve problems and provide updates.
• Think on your feet, research solutions, and provide helpful, friendly responses.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services that benefit the customer.
• Work closely with technicians and team members to ensure seamless service.
• Learn our services inside and out-becoming a go-to expert.

What We\'re Looking For:

• 1+ year in a customer service role in home services or tech
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a big plus (but not required-we\'ll train you!).
• Familiarity with Microsoft office required.
• A team player who\'s excited about growth and making a real impact.
• High school diploma or equivalent.

Why You\'ll Love It Here:

• Team-first culture where your contributions matter.
• Opportunities for advancement -we love to promote from within!
• Respect, recognition, and rewards for hard work and dedication.
• Hands-on training and mentorship to help you shine.
• A chance to build a career with a growing, respected local company .

This position is based in our Barboursville, WV office-where great things are happening every day.

What we have to offer you!

• Benefits - Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral

You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success

Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Varney may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Pay Range

$15 - $20 USD