Customer Service Representative

Guild Garage Group; Barboursville (WV); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision and Dental

PTO and Holidays

401k and matching

Employee Discount

Employee Referral

Job summary

Guild Garage Group is seeking a friendly Customer Service Representative in Barboursville, WV to assist customers by phone, email, and chat. You will deliver top-notch service, handle high volumes, and provide timely updates that build lasting relationships.

Ideal candidates have 1+ year in customer service, strong communication, and multitasking skills. Microsoft Office proficiency is required; ServiceTitan experience is a plus. We offer health/dental/vision, PTO, holidays, and 401k matching.

Qualifications

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.

Responsibilities

• Be the voice of Varney—support customers through phone, email, and chat.
• Deliver top-notch service with a positive, empathetic, and professional approach.
• Handle a high volume of calls with confidence and efficiency.
• Work across multiple channels to solve problems and provide updates.
• Keep accurate records of customer interactions and transactions.
• Recognize opportunities to recommend additional services.

Skills

Customer service

Phone support

Multitasking

Active listening

Communication

Education

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Job description

Barboursville, West Virginia, United States

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team?
Let’s Talk. Your Future Starts Here!

At Varney, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side.

We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed.

What You’ll Be Doing:

You’ll be the voice of Varney—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll:

Deliver top-notch service with a positive, empathetic, and professional approach.

Handle a high volume of calls with confidence and efficiency.

Work across multiple channels (email, chat, phone) to solve problems and provide updates.

Think on your feet, research solutions, and provide helpful, friendly responses.

Keep accurate records of customer interactions and transactions.

Recognize opportunities to recommend additional services that benefit the customer.

Work closely with technicians and team members to ensure seamless service.

Learn our services inside and out—becoming a go‑to expert.

What We’re Looking For:

1+ year in a customer service role in home services or tech

Excellent communication and active listening skills.

Strong organization, time management, and multitasking abilities.

Friendly, adaptable, and calm under pressure

Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).

• Familiarity with Microsoft office required.

A team player who’s excited about growth and making a real impact.

High school diploma or equivalent.

Why You’ll Love It Here:

Team-first culture where your contributions matter.

Opportunities for advancement—we love to promote from within!

Respect, recognition, and rewards for hard work and dedication.

Hands‑on training and mentorship to help you shine.

A chance to build a career with a growing, respected local company.

This position is based in our Barboursville, WVoffice—where great things are happening every day.

What we have to offer you!

• Benefits – Health, Vision, Dental, PTO, Holidays, 401k and matching
• Employee Discount
• Employee Referral
• You will be part of a world class family of residential services brands, that invests heavily in training and developing our people to position for continued success
• Our focus on growth will create many opportunities to take on more responsibilities and develop into senior roles

Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, Varney may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.

Pay Range

$15 - $20 USD

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Guild Garage Group’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.