Customer Service Champion — Growth & Team Training

Oppurtuna; West Virginia; Vor Ort; USD 21.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health, Vision, Dental, PTO, Holidays,

401k and matching

Employee Discount

Employee Referral

Zusammenfassung

Guild Garage Group LLC in Barboursville, WV is seeking a Customer Service Representative to support customers through phone, email, and chat, delivering outstanding service experiences.

You will handle a high volume of inquiries with empathy, keep accurate records, and collaborate with technicians to ensure swift resolutions. Training provided, with opportunities for advancement within a growing local company.

Qualifikationen

• 1+ year in a customer service role in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly, adaptable, and calm under pressure.
• Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!).
• Familiarity with Microsoft Office required.

Aufgaben

• Serve as voice of Varney across phone, email, and chat.
• Deliver top-notch service with empathy and professionalism.
• Handle a high volume of calls with confidence and efficiency.
• Record and maintain accurate customer interactions and transactions.
• Identify opportunities to upsell or refer additional services.
• Coordinate with technicians and team members for seamless service.

Kenntnisse

Communication skills

Active listening

Organization

Time management

Multitasking

Calm under pressure

Team player

Ausbildung

High school diploma or equivalent

Tools

ServiceTitan

Microsoft Office

Jobbeschreibung

Guild Garage Group LLC in Barboursville, WV is seeking a Customer Service Representative to support customers through phone, email, and chat, delivering outstanding service experiences.

You will handle a high volume of inquiries with empathy, keep accurate records, and collaborate with technicians to ensure swift resolutions. Training provided, with opportunities for advancement within a growing local company.