Customer Service Specialist — Growth & Team-Driven

Guild Garage Group; Indianapolis (IN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Health, Vision, Dental benefits

PTO and Holidays

401k matching

Employee Discount

Employee Referral Program

Job summary

Guild Garage Group in Indianapolis is seeking a proactive Customer Service Representative to enhance our team. Responsibilities include delivering exceptional service, managing multi-channel communications, and collaborating closely with technicians. Applicants should have over a year of customer service experience, outstanding communication skills, and a high school diploma. Our team-first culture offers training, advancement opportunities, and a comprehensive benefits package.

Qualifications

• 1+ year experience in customer service, preferably in home services or tech.
• Excellent communication and active listening skills.
• Strong organization, time management, and multitasking abilities.
• Friendly and adaptable, calm under pressure.

Responsibilities

• Deliver top-notch service with a positive and professional approach.
• Handle a high volume of calls efficiently.
• Work across channels like email, chat, and phone.
• Keep accurate records of customer interactions.

Skills

Communication skills

Active listening

Organization

Time management

Multitasking

Customer service experience

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group in Indianapolis is seeking a proactive Customer Service Representative to enhance our team. Responsibilities include delivering exceptional service, managing multi-channel communications, and collaborating closely with technicians. Applicants should have over a year of customer service experience, outstanding communication skills, and a high school diploma. Our team-first culture offers training, advancement opportunities, and a comprehensive benefits package.