Customer Experience Specialist

Bodycote; Andover (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Bodycote in Massachusetts is seeking a customer-facing representative to engage with customers via phone, email, and chat. You will answer questions about products, pricing, and availability, and collaborate with internal teams to fulfill customer needs.

We value excellent phone etiquette, strong written and verbal communication, and the ability to multitask and stay organized in a fast-paced environment.

Qualifications

• 1-3 years of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multitask, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customers' needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Job description

Bodycote in Massachusetts is seeking a customer-facing representative to engage with customers via phone, email, and chat. You will answer questions about products, pricing, and availability, and collaborate with internal teams to fulfill customer needs.

We value excellent phone etiquette, strong written and verbal communication, and the ability to multitask and stay organized in a fast-paced environment.