Customer Experience Specialist – Order & CRM Focus

Dival Safety Equipment; Foxborough (MA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision benefits

401K

Paid time off

Job summary

A leading safety equipment supplier in Foxborough, MA is seeking a Customer Care Representative to join their dynamic team. The role involves engaging with internal and external customers, processing orders, and providing proactive customer service. Candidates should have exceptional communication skills, a passion for customer experiences, and knowledge of Microsoft Office and CRM tools. The position offers comprehensive medical, dental, and vision benefits, a 401K plan, and paid time off.

Qualifications

• 1+ years prior sales/customer service preferred.
• Experience in managing customer requests and orders.
• Ability to process information accurately and in a timely manner.

Responsibilities

• Acknowledge all requests within a 2hr timeframe.
• Process customer orders, returns, and exchanges.
• Enter sales quotes and orders within 2 hours of receipt.

Skills

Customer Experience

Communication skills

Organizational skills

Decision making

Analytical abilities

Education

High School diploma / GED equivalent

Tools

Microsoft Office

CRM experience

Job description

A leading safety equipment supplier in Foxborough, MA is seeking a Customer Care Representative to join their dynamic team. The role involves engaging with internal and external customers, processing orders, and providing proactive customer service. Candidates should have exceptional communication skills, a passion for customer experiences, and knowledge of Microsoft Office and CRM tools. The position offers comprehensive medical, dental, and vision benefits, a 401K plan, and paid time off.