Customer Experience Specialist

CarMax Business Services; City of Albany (NY); On-site; USD 26,174 - 39,261; Full time

Benefits offered by this job

Accrued sick time

Vacation time

Paid holidays

Floating holiday

Job summary

CarMax Business Services in Albany seeks a Customer Specialist who will deliver an iconic customer experience during the car-buying journey. This role includes guiding customers through appraisals, managing paperwork, and ensuring a transparent process.

You'll collaborate with teams while maintaining CarMax's commitment to honesty and innovation. We offer competitive pay rates from $19.00 to $28.50 per hour along with various benefits, including paid sick and vacation time.

Qualifications

• Confidence in representing CarMax and its products.
• Ability to build lasting relationships for win-win solutions.
• Demonstrated integrity and teamwork in fast-paced environments.
• Skilled in balancing customer needs with business goals.
• Ability to manage multiple tasks and meet deadlines.
• Ability to lift up to 25 lbs and accurately read data.

Responsibilities

• Deliver exceptional customer service during sales and appraisals.
• Conduct accurate vehicle condition assessments.
• Manage inventory processes and vehicle check-in.
• Perform cosmetic inspections to meet Quality Standards.
• Handle administrative tasks and manage payments.
• Coordinate service appointments and review invoices.
• Follow EH&S requirements and maintain a clean workspace.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Task management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

CarMax Business Services in Albany seeks a Customer Specialist who will deliver an iconic customer experience during the car-buying journey. This role includes guiding customers through appraisals, managing paperwork, and ensuring a transparent process.

You'll collaborate with teams while maintaining CarMax's commitment to honesty and innovation. We offer competitive pay rates from $19.00 to $28.50 per hour along with various benefits, including paid sick and vacation time.