Customer Experience & Solutions Specialist

Apple; Boise (ID); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee stock programs

Tuition reimbursement

Relocation assistance

Discretionary bonuses or commissions

Job summary

Apple Retail in Boise is seeking a Specialist to help customers find the best Apple solutions and create owners of Apple products. You’ll build brand loyalty by delivering a personalized, exceptional customer service experience.

You will stay up to date on Apple products, educate customers on purchase options, and support teammates while contributing to an inclusive store environment. Strong availability for evenings and weekends is a plus as you grow with Apple.

Qualifications

• Familiarity with Apple products and services.
• Strong customer-service orientation and problem-solving skills.
• Ability to communicate clearly and build rapport with customers.

Responsibilities

• Deliver excellent service by understanding customer needs and recommending Apple products and services.
• Stay up to date on Apple products, services, and purchase options.
• Support store teammates by sharing knowledge and helping customers with ownership opportunities.
• Maintain accuracy and follow guidance in all transactions.
• Contribute to an inclusive store environment and uphold Apple values.

Skills

Product knowledge

Customer service

Communication

Teamwork

Job description

Apple Retail in Boise is seeking a Specialist to help customers find the best Apple solutions and create owners of Apple products. You’ll build brand loyalty by delivering a personalized, exceptional customer service experience.

You will stay up to date on Apple products, educate customers on purchase options, and support teammates while contributing to an inclusive store environment. Strong availability for evenings and weekends is a plus as you grow with Apple.