In-Store Tech Specialist: Repairs & Customer Care

Apple; Boise (ID); On-site; USD 36,000 - 48,000; Full time

Job summary

Apple Retail in Boise is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers. You will help educate customers on Apple products and repair options while delivering an exceptional in-store experience.

As part of a diverse team, you will stay current on Apple products and repair processes, assist with repairs, and contribute to a welcoming and inclusive store environment. Nights, weekends, and holidays may be required.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and holidays.

Responsibilities

• Develop knowledge on Apple products and repair processes to support high‑quality repairs.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Provide excellent service, educate customers on repairs and purchasing options, and help on or off the sales floor.

Skills

Technical expertise in Apple products

Troubleshooting in customer service

Interpersonal skills

Teamwork

Curiosity and learning mindset

Job description

Apple Retail in Boise is seeking a Technical Specialist to deliver expert technical support and skilled troubleshooting for customers. You will help educate customers on Apple products and repair options while delivering an exceptional in-store experience.

As part of a diverse team, you will stay current on Apple products and repair processes, assist with repairs, and contribute to a welcoming and inclusive store environment. Nights, weekends, and holidays may be required.