Customer Experience & Service Desk Specialist

Von Maur; Madison (WI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Madison, WI seeks a Customer Service Counter Associate to greet customers, answer questions, and support store services at the service counter. You will handle phone inquiries, assist with account questions, prepare, box, and wrap purchases for shipment, and keep the department neat and organized.

This on-site role requires day, evening, and weekend availability, with competitive wages, a generous merchandise discount, comprehensive benefits, and a promote-from-within culture.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle payments and receipts accurately.
• Comfort with on-site multitasking in a fast-paced department.

Responsibilities

• Own the customer experience from greeting to departure.
• Answer a multi-line telephone and direct customers as needed.
• Assist with opening accounts and processing payments at the counter.
• Prepare, box, and wrap purchases for shipment.
• Maintain a clean and organized department.
• Work on-site for day, evening, and weekend shifts.

Skills

Customer service

Cash handling

Telephone etiquette

Communication

Job description

Von Maur in Madison, WI seeks a Customer Service Counter Associate to greet customers, answer questions, and support store services at the service counter. You will handle phone inquiries, assist with account questions, prepare, box, and wrap purchases for shipment, and keep the department neat and organized.

This on-site role requires day, evening, and weekend availability, with competitive wages, a generous merchandise discount, comprehensive benefits, and a promote-from-within culture.