CUSTOMER SERVICE COUNTER

Von Maur; Madison (WI); On-site; USD 31,000 - 37,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur in Madison, WI seeks a Customer Service Counter Associate to greet customers, answer questions, and support store services at the service counter. You will handle phone inquiries, assist with account questions, prepare, box, and wrap purchases for shipment, and keep the department neat and organized.

This on-site role requires day, evening, and weekend availability, with competitive wages, a generous merchandise discount, comprehensive benefits, and a promote-from-within culture.

Qualifications

• Excellent customer service and communication skills.
• Ability to handle payments and receipts accurately.
• Comfort with on-site multitasking in a fast-paced department.

Responsibilities

• Own the customer experience from greeting to departure.
• Answer a multi-line telephone and direct customers as needed.
• Assist with opening accounts and processing payments at the counter.
• Prepare, box, and wrap purchases for shipment.
• Maintain a clean and organized department.
• Work on-site for day, evening, and weekend shifts.

Skills

Customer service

Cash handling

Telephone etiquette

Communication

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you'll have the opportunity to impact several areas of our store services.

WHAT YOU'LL DO:

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

WHAT YOU CAN EXPECT:

We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

ABOUT US:

Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.