CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Hickory Point (IL); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Merchandise discount

Benefits package

401(k) plan

No extended holiday hours

Job summary

Von Maur, Inc. seeks a Customer Service Counter Associate at our Hickory Point, IL location. You’ll be a reliable information hub, helping customers and supporting several store service areas.

You’ll greet customers, answer calls, open charge accounts, process payments, prepare orders for shipment, handle deposits, and keep the department neat. We offer competitive wages, a generous merchandise discount, benefits, and on-site day, evening, and weekend shifts.

Qualifications

• Greet customers warmly and provide friendly service.
• Answer phone and direct calls to appropriate department.
• Open customer accounts and process payments.
• Prepare and wrap purchases for shipping.
• Maintain a clean, organized department.
• Availability for day, evening, and weekend shifts.

Responsibilities

• Own the customer experience with friendly, courteous service.
• Answer multi-line telephone and direct customers.
• Provide customer charge account services and answer questions.
• Prepare, box, and wrap purchases and online orders.
• Handle cash and prepare deposits.
• Maintain a clean, organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Packaging & shipping

Organization

On-site availability

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

What You’ll Do

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

What You Can Expect

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally. The expected base wage for this position is $16.00 - $18.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position. Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.