CUSTOMER SERVICE COUNTER

Von Maur, Inc.; Eden Prairie (MN); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Health, dental, vision, disability, 1/

Term life insurance

Flexible spending account

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. in Eden Prairie, MN is seeking a Customer Service Counter Associate to warmly greet customers, answer phones, assist with charge accounts, and prepare purchases for shipment. You will handle banking deposits, keep the department organized, and work day, evening, and weekend shifts.

The role offers generous benefits and opportunities for growth within a company that values internal advancement and employee well-being.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

Job description

As a Customer Service Counter Associate, you keep the store connected as a reliable source for information and support. In this fast-paced department, you’ll have the opportunity to impact several areas of our store services.

What You’ll Do

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service desk and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work day, evening, and weekend shifts

What You Can Expect

We’re committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family.

• Competitive wages
• Generous merchandise discount
• Comprehensive benefits including health, dental, vision, disability, term life insurance and flexible spending account
• 401(k) retirement plan
• No extended holiday hours
• Promote from within philosophy - creates endless career opportunities!

About Us

Von Maur’s reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We’re committed to being a great place to work, where you can take pride in your work and grow professionally.

The expected base wage for this position is $17.00 - $19.00/hr with overtime eligibility. Successful candidates’ wages will be determined based on their individual qualifications for the position.
Pay range listed is provided in compliance with state specific laws. Pay ranges may be different in other locations.