Service Experience Advisor | Growth & Training

Orlando MINI; Glenview (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short and Long Term Disability

Paid Basic Life Insurance

401(k) Plan

Personal Time Off

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family-owned and operated

Health and wellness

Saturday Lunches

Discounts on products and services

Job summary

Fields Auto Group in Glenview, IL is seeking a Service Advisor to own the customer experience in the service lane. You are the first contact, greeting owners, explaining repair processes, and coordinating with technicians to ensure satisfaction.

Responsibilities include overseeing drive lane flow, taking ownership of the customer experience, providing concierge support, and efficiently distributing work among technicians. Strong communication and organization are essential.

Qualifications

• Organized and friendly personality.
• Demonstrated ability to manage others.
• Time management skills.
• Fantastic communication skills with customers.
• Professional, well-groomed appearance.
• Acceptable driving record per dealership guidelines.
• Willing to submit to a pre-employment background check.

Responsibilities

• Oversee the flow of the Drive Lane; ensure prompt, courteous, effective service.
• Take ownership of the customer's experience to leave a positive impression.
• Provide concierge support for all owner inquiries, by phone or in person.
• Ensure daily inventory of technicians' time is sold to service customers.

Skills

Organization

Customer communication

People management

Professional appearance

Driving record check

Background check

Job description

Fields Auto Group in Glenview, IL is seeking a Service Advisor to own the customer experience in the service lane. You are the first contact, greeting owners, explaining repair processes, and coordinating with technicians to ensure satisfaction.

Responsibilities include overseeing drive lane flow, taking ownership of the customer experience, providing concierge support, and efficiently distributing work among technicians. Strong communication and organization are essential.