Express Service Advisor

FIELDS CADILLAC JACKSONVILLE; Glenview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid Personal Time Off

Saturday lunches

Employee vehicle purchase plans

Product discounts

Job summary

FIELDS CADILLAC JACKSONVILLE in Glenview is hiring a Service Advisor to enhance customer experience in the service lane. This role entails greeting clients, managing technician workflows, and providing top-notch support. They offer complete training for individuals with customer service backgrounds.

Compensation ranges from $60,000 to $70,000 per year, complemented by health benefits and 401(k) plans. The company values its employees and is committed to fostering a supportive work culture.

Qualifications

• Organized, friendly personality with fantastic communication skills.
• Well-groomed personal appearance and strong time management habits.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Greet owners on the drive line, oversee lane flow, and provide concierge-level support.
• Clearly explain the repair process to vehicle owners ensuring a positive experience.
• Manage technician schedules to efficiently distribute work and maximize capacity.

Skills

Customer service skills

Communication skills

Organizational skills

Time management skills

Job description

Service Advisor – Fields Chrysler Jeep Dodge Ram Glenview

Turn your customer service skills into a lucrative career.

Fields Auto Group is hiring a Service Advisor to lead our customer experience in the service lane. We treat our employees as our greatest asset with respect, appreciation, and top-tier benefits.

No automotive experience? No problem. We fully train individuals with backgrounds in retail, hospitality, restaurants, or customer service.

Compensation & Benefits

• Pay: $60,000 - $70,000 / year (Depending on Experience)
• Health & Wellness: Medical, Dental, Vision, and Health/Wellness programs
• Financial Security: 401(k) plan and Paid Basic Life Insurance
• Disability Coverage: Short-term and Long-term disability options
• Time Off: Paid Personal Time Off (PTO)
• Perks: Saturday lunches, employee vehicle purchase plans, and product discounts
• Culture: Family-owned and operated with clear internal growth opportunities

Key Responsibilities

• Customer Champion: Greet owners on the drive line, oversee lane flow, and provide concierge-level support in person and over the phone.
• Communication Link: Clearly explain the repair process to vehicle owners and ensure a positive, transparent experience.
• Workflow Coordinator: Manage technician schedules to efficiently distribute work and maximize daily shop capacity.

What We Are Looking For

• People Skills: An organized, friendly personality with fantastic communication skills.
• Professionalism: A well-groomed personal appearance and strong time management habits.
• Background Requirements: A valid driver's license with an acceptable driving record.
• Screening: Willingness to submit to a routine pre-employment background check.