Express Service Advisor

Fieldsbmwlakeland; Glenview (IL); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan

Paid Personal Time Off

Employee vehicle purchase plans

Product discounts

Job summary

Fieldsbmwlakeland in Glenview, Illinois seeks a Service Advisor to enhance customer experiences in our service lane. No automotive experience is necessary as we provide full training. The role involves greeting clients, ensuring transparent communication about repairs, and managing technician schedules.

Comprehensive benefits include competitive pay ranging from $60,000 to $70,000 per year, health and wellness programs, 401(k) plan, and generous paid time off. Join our family-owned business with opportunities for internal growth.

Qualifications

• Must have a valid driver's license with an acceptable driving record.
• Strong time management habits.
• Willingness to submit to a routine pre-employment background check.

Responsibilities

• Greet owners on the drive line and provide concierge-level support.
• Clearly explain the repair process to vehicle owners.
• Manage technician schedules to maximize daily shop capacity.

Skills

Customer service skills

Communication skills

Organizational skills

Job description

Service Advisor – Fields Chrysler Jeep Dodge Ram Glenview

Turn your customer service skills into a lucrative career.

Fields Auto Group is hiring a Service Advisor to lead our customer experience in the service lane. We treat our employees as our greatest asset with respect, appreciation, and top-tier benefits.

No automotive experience? No problem. We fully train individuals with backgrounds in retail, hospitality, restaurants, or customer service.

Compensation & Benefits

• Pay: $60,000 - $70,000 / year (Depending on Experience)
• Health & Wellness: Medical, Dental, Vision, and Health/Wellness programs
• Financial Security: 401(k) plan and Paid Basic Life Insurance
• Disability Coverage: Short-term and Long-term disability options
• Time Off: Paid Personal Time Off (PTO)
• Perks: Saturday lunches, employee vehicle purchase plans, and product discounts
• Culture: Family-owned and operated with clear internal growth opportunities

Key Responsibilities

• Customer Champion: Greet owners on the drive line, oversee lane flow, and provide concierge-level support in person and over the phone.
• Communication Link: Clearly explain the repair process to vehicle owners and ensure a positive, transparent experience.
• Workflow Coordinator: Manage technician schedules to efficiently distribute work and maximize daily shop capacity.

What We Are Looking For

• People Skills: An organized, friendly personality with fantastic communication skills.
• Professionalism: A well-groomed personal appearance and strong time management habits.
• Background Requirements: A valid driver's license with an acceptable driving record.
• Screening: Willingness to submit to a routine pre-employment background check.