Customer Experience Service Advisor

Worldwide Equipment Enterprises Inc; Cincinnati (OH); Vor Ort; USD 22.000 - 26.000; Vollzeit

Zusammenfassung

Worldwide Equipment Enterprises Inc in Cincinnati, OH is seeking a Service Advisor to act as a customer advocate throughout the service process, ensuring a positive experience and clear communication.

You will create repair orders, present estimates, obtain approvals, and keep customers informed of progress and costs while coordinating with the Service Department to ensure smooth operations.

Qualifikationen

• High school diploma or GED required; additional related education/training is a plus.
• 1 year of related experience with direct customer contact.

Aufgaben

• Serve as the customer contact in the service process, setting shared expectations.
• Establish repair orders with services and payments details.
• Provide repair estimates and obtain customer approvals.
• Keep customers informed on progress, status and costs.
• Maintain communication with Service Department to track progress.
• Process payments before vehicle release.
• Review warranty repairs for claim filing requirements.
• Follow up with customers to schedule future work.
• Maintain a professional Service Desk appearance and demeanor.
• Adhere to safe working habits.

Kenntnisse

Communication skills

Customer service

MS Office

Administrative experience

Reading business documents

Time management

Multitasking

Detail oriented

Positive attitude

Ausbildung

High school diploma or GED

Jobbeschreibung

Worldwide Equipment Enterprises Inc in Cincinnati, OH is seeking a Service Advisor to act as a customer advocate throughout the service process, ensuring a positive experience and clear communication.

You will create repair orders, present estimates, obtain approvals, and keep customers informed of progress and costs while coordinating with the Service Department to ensure smooth operations.