Service Advisor: Customer Care & Repair Liaison

Western States Equipment Company; Meridian (ID); On-site; USD 42,000 - 56,000; Full time

Job summary

Western States Equipment Company is seeking a Service Advisor to closely work with the Service Manager, ensuring growth of the customer base and profitability through strong customer communication and precise repair management.

The role acts as the primary contact through inquiry to invoice, coordinating with foreman and technicians to minimize discrepancies and maximize service quality across repairs.

Qualifications

• High school diploma or GED required.
• Five years' experience in diagnosis and repair of heavy equipment.
• One year of prior management experience preferred.
• Two years' customer service experience in the heavy equipment industry required.

Responsibilities

• Serve as primary contact for customers seeking service work and manage inquiries.
• Qualify repair needs and gather information for quotes or estimates.
• Perform quotes, estimates and bids for service work.
• Coordinate with Pricing Group to provide compliant estimates.
• Collaborate with PSSRs and sales teams to drive service opportunities.
• Manage service calls in the scheduling tool and maintain records.
• Communicate status updates and advise on replacement vs repair options.
• Ensure invoicing aligns with WIP turns and close repairs with customers.

Skills

CAT systems

Troubleshooting

Customer experience

Negotiation skills

Written communication

Verbal communication

Leadership

Self-starter

Education

GED

Associates Degree

Tools

Microsoft Office

Job description

Western States Equipment Company is seeking a Service Advisor to closely work with the Service Manager, ensuring growth of the customer base and profitability through strong customer communication and precise repair management.

The role acts as the primary contact through inquiry to invoice, coordinating with foreman and technicians to minimize discrepancies and maximize service quality across repairs.