Customer Advocate for Vehicle Service

Worldwide Equipment Enterprises Inc; Princeton (WV); Vor Ort; USD 19.000 - 34.000; Vollzeit

Zusammenfassung

Worldwide Equipment Enterprises Inc. is seeking a Service Advisor in Princeton, WV, to guide customers through the service process with clear communication. The role emphasizes accurate repair orders, estimates, and payment handling, while keeping customers informed of progress and costs.

Candidates should have strong customer service, organizational skills, and proficiency with Office software. This full-time position expects professional interaction, adherence to procedures, and a commitment

Qualifikationen

• Excellent verbal and written communication skills.
• Strong customer service orientation with empathy.
• Proficiency with Microsoft Office and basic office equipment.
• Ability to read, analyze, and interpret business documents.
• Effective time management and multitasking abilities.
• Great attention to detail and organizational skills.
• Positive attitude and teamwork.

Aufgaben

• Serves as the point of contact for the customer in the Service process, identifying the needs of the customer and establishing shared expectations for work to be performed.
• Establishes the repair order accurately, including details around specific services to be performed and payment for each component of the repair order.
• Completes and communicates repair estimates to customers and receives approvals for repairs in advance.
• Keeps the customer informed throughout the Service process, providing regular updates to clarify progress, status, and costs, avoiding any surprises or misunderstandings.
• Maintains ongoing communication with Service Department team members to maintain awareness of progress, status, and any unplanned issues that may affect completion of the repair order.
• Receives and processes payments prior to release of the vehicle to the customer.
• Reviews all warranty repairs to ensure all requirements for filing a warranty claim are collected.
• Contacts customers to follow up on work performed and/or ask for business, scheduling work into the shop to help maintain efficient operations.
• Maintains the professional appearance of the Service Desk area and demonstrates positive, professional behavior at all times in person or on the phone with customers and co-workers.
• Demonstrates safe working habits at all times.
• Performs other related duties as assigned by management.

Kenntnisse

Communication

Customer service

Administration

Reading skills

Time management

Multitasking

Attention to detail

Positive attitude

Ausbildung

High school diploma or GED

1 year related experience

Tools

Microsoft Office

Jobbeschreibung

Worldwide Equipment Enterprises Inc. is seeking a Service Advisor in Princeton, WV, to guide customers through the service process with clear communication. The role emphasizes accurate repair orders, estimates, and payment handling, while keeping customers informed of progress and costs.

Candidates should have strong customer service, organizational skills, and proficiency with Office software. This full-time position expects professional interaction, adherence to procedures, and a commitment