Client-Focused Service Advisor

Worldwide Equipment Enterprises Inc; Chattanooga (TN); On-site; USD 50,000 - 80,000; Full time

Job summary

Worldwide Equipment Enterprises Inc. is seeking a dedicated Service Advisor for our Service Chattanooga location. The role focuses on advocating for the customer, clear communication, and efficient handling of service orders and payments.

The position requires strong customer-service skills, proficiency with Microsoft Office, and the ability to manage details, timelines, and costs while maintaining a professional desk presence. Salary range is $50,000–$80,000 annually.

Qualifications

• High school diploma or GED; additional education/training is a plus.
• At least 1 year of related experience with direct customer contact, in person or over the phone.
• Experience in service desk or automotive service environment is a plus.

Responsibilities

• Be the primary customer contact in the service process and set expectations.
• Accurately establish repair orders with service details and payment terms.
• Prepare and present repair estimates and obtain approvals.
• Provide regular updates on progress, costs, and status.
• Coordinate with Service Department to monitor progress and issues.
• Process payments before releasing the vehicle to the customer.
• Review warranty repairs for required filing information.
• Follow up with customers after service to request additional business.
• Maintain professional appearance of the Service Desk area and conduct yourself professionally.
• Adhere to safe working habits and perform related duties as assigned.

Skills

Effective communication

Customer service

Time management

Multitasking

Organizational skills

Attention to detail

Problem-solving

Teamwork

Microsoft Office proficiency

Education

High School diploma or GED

Tools

Office equipment

Job description

Worldwide Equipment Enterprises Inc. is seeking a dedicated Service Advisor for our Service Chattanooga location. The role focuses on advocating for the customer, clear communication, and efficient handling of service orders and payments.

The position requires strong customer-service skills, proficiency with Microsoft Office, and the ability to manage details, timelines, and costs while maintaining a professional desk presence. Salary range is $50,000–$80,000 annually.