Customer Experience & Scheduling Specialist

Orkin, LLC in; St. Louis (MO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Employee discounts

Job summary

Orkin, LLC in Saint Louis, MO is seeking a Customer Service Specialist (Administrative) to support scheduling, routing, and customer care. You will engage with customers to ensure a best-in-class service experience and coordinate with field teams to optimize visits and outcomes.

We offer comprehensive benefits and a clear path for career advancement through our training program. No prior industry experience is required, and you’ll join a trusted leader with over a century of pest-control

Qualifications

• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—train provided.
• Apply expertise developed in training to schedule appointments for technicians to minimize drive time and/or distance and suggest alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Monitor, update and maintain customer database with accurate information including call details and outcomes.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.
• Safeguards customer privacy and proprietary information.

Skills

Customer service

Sales

Attention to detail

Time management

Interpersonal communication

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Orkin, LLC in Saint Louis, MO is seeking a Customer Service Specialist (Administrative) to support scheduling, routing, and customer care. You will engage with customers to ensure a best-in-class service experience and coordinate with field teams to optimize visits and outcomes.

We offer comprehensive benefits and a clear path for career advancement through our training program. No prior industry experience is required, and you’ll join a trusted leader with over a century of pest-control