Customer Experience & Scheduling Specialist

Rollins, Inc.; Ocala (FL); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) plan with company match

Paid vacation and holidays

Job summary

Rollins, Inc. is seeking a Customer Relations Specialist in Ocala, Florida to provide exceptional service as part of the Orkin team. This role involves scheduling service visits, managing customer requests, and ensuring customer satisfaction.

The ideal candidate will have strong communication skills, a high school diploma, and the ability to work with various software systems. The position offers a competitive pay range of $17 to $20 per hour, medical benefits, and comprehensive training.

Qualifications

• Preferred previous experience in Customer Service or Sales.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Field incoming requests, schedule service visits and maintain efficient routes.
• Answer calls to schedule, confirm and follow up on service appointments.
• Update customer database with accurate information including call details.

Skills

Customer Service

Communication Skills

Microsoft Office

Education

High School Diploma or equivalent

Job description

Rollins, Inc. is seeking a Customer Relations Specialist in Ocala, Florida to provide exceptional service as part of the Orkin team. This role involves scheduling service visits, managing customer requests, and ensuring customer satisfaction.

The ideal candidate will have strong communication skills, a high school diploma, and the ability to work with various software systems. The position offers a competitive pay range of $17 to $20 per hour, medical benefits, and comprehensive training.