Customer Experience & Scheduling Specialist

Rollins Inc.; Augusta (GA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid vacation, holidays, and sick time

Tuition reimbursement

Job summary

Rollins, Inc. (Orkin) is seeking a Customer Relations Specialist in Augusta, GA to deliver top-tier pest control customer service. You will manage inquiries, schedule visits, and optimize routes to improve efficiency while upholding a strong service mindset and integrity.

The role offers full medical, dental, and vision coverage, a 401(k) with match, paid time off, and ongoing training in a recession-resistant industry.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web-based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Navigate Windows-based and Web-based systems to track routes and schedules.
• Schedule appointments for technicians to minimize drive time and distance.
• Identify customer concerns and evaluate their needs.
• Maintain customer database with accurate information.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes and initiatives.

Skills

Customer Service

Sales

Interpersonal communication

Attention to detail

Education

High School Diploma

Tools

Microsoft Office

Job description

Rollins, Inc. (Orkin) is seeking a Customer Relations Specialist in Augusta, GA to deliver top-tier pest control customer service. You will manage inquiries, schedule visits, and optimize routes to improve efficiency while upholding a strong service mindset and integrity.

The role offers full medical, dental, and vision coverage, a 401(k) with match, paid time off, and ongoing training in a recession-resistant industry.