Customer Experience & Scheduling Specialist

City Auto Glass, inc.; Charlotte (NC); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Tuition reimbursement

Benefits package

Paid training

Tools and resources provided

Job summary

Safelite Group, Inc. is seeking a Customer Advocate in Charlotte, NC to greet customers in person, manage administrative processes, scheduling, work orders and invoicing, and answer inbound calls and emails.

This role delivers a memorable experience with organized and energetic professionalism. You’ll join a team with competitive weekly base pay starting at $18/hour, a benefits package worth over $10k, including 401(k) matching, medical plans, PTO, company holidays and paid volunteer days, plus

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Telephone operations

Business administration

Customer service

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group, Inc. is seeking a Customer Advocate in Charlotte, NC to greet customers in person, manage administrative processes, scheduling, work orders and invoicing, and answer inbound calls and emails.

This role delivers a memorable experience with organized and energetic professionalism. You’ll join a team with competitive weekly base pay starting at $18/hour, a benefits package worth over $10k, including 401(k) matching, medical plans, PTO, company holidays and paid volunteer days, plus