Customer Experience & Scheduling Coordinator

Northstar Summit; Idaho Falls (ID); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay based on experience

Paid time off

Paid holidays

Growth opportunities

Job summary

Northstar Summit in Idaho Falls is hiring for a full-time, in-office role focused on customer service, sales, and scheduling support. You will handle calls, follow up with customers, and coordinate office and field communications to ensure projects move smoothly.

The role emphasizes problem solving, organization, and consistent follow-through with clients and teammates to deliver timely solutions.

Qualifications

• Comfort on the phone with inbound and outbound calls.
• Strong customer service orientation and communication skills.
• Ability to upsell and identify opportunities to propose services or upgrades.
• Excellent organization, accuracy, and follow-through.
• Experience using software to manage customers, jobs, or workflows.

Responsibilities

• Answer incoming calls promptly with friendly, professional help.
• Make warm follow-up and cold outreach calls to customers.
• Ask questions to identify needs and explain services or upgrades.
• Follow up on inquiries, estimates, and sales opportunities.
• Troubleshoot concerns and coordinate help when needed.
• Assist with scheduling and communicate changes to customers and team.
• Manage customer and project information in company software and keep records.
• Track active work and flag delays or missing information.
• Coordinate communication between customers, office, managers, and field teams.

Skills

Phone skills

Customer service

Sales ability

Scheduling coordination

Problem solving

Tools

CRM software

Job management software

Office software

Job description

Northstar Summit in Idaho Falls is hiring for a full-time, in-office role focused on customer service, sales, and scheduling support. You will handle calls, follow up with customers, and coordinate office and field communications to ensure projects move smoothly.

The role emphasizes problem solving, organization, and consistent follow-through with clients and teammates to deliver timely solutions.