Customer Experience Scheduler: Logistics & Appointments

J.B. Hunt; Lowell (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off commensurate with tenure

six weeks of paid maternity leave and

six paid holidays annually

Job summary

J.B. Hunt Transport seeks a Customer Experience Appointment Representative to schedule and coordinate customer-delivered loads, track trailer availability, and resolve disputes.

You will maintain strong relationships with customers and other business groups while ensuring timely deliveries and high service levels. Under supervision, you will perform clerical tasks, compile data, process documents, and support day-to-day operational activities in the Administration, Facilities & Secretarial

Qualifications

• High School Diploma/GED with 1-2 years of working experience.
• Bachelor's Degree with 1-2 years of working experience preferred.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer's freight for potential resets and reschedules to avoid penalties and maximize service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify product order and schedule an appointment for delivery, establishing customer requirements and maximizing satisfaction.

Skills

Multitask

Phone communication

Adapt to change

Time management

Stress management

Education

Bachelor's in Business Administration/Management

Bachelor's in Business Communications

GED

High School Diploma

Job description

J.B. Hunt Transport seeks a Customer Experience Appointment Representative to schedule and coordinate customer-delivered loads, track trailer availability, and resolve disputes.

You will maintain strong relationships with customers and other business groups while ensuring timely deliveries and high service levels. Under supervision, you will perform clerical tasks, compile data, process documents, and support day-to-day operational activities in the Administration, Facilities & Secretarial