Appointment & Customer Experience Specialist

J.b.-Hun; Lowell (AR); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Short-term disability

Long-term disability

Paid time off

Six weeks maternity leave

Paid parental leave

Six paid holidays annually

Job summary

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Customer Experience Appointment Representative to support administration and logistics operations. Under supervision, you will schedule loads, verify delivery dates, and communicate with customers to ensure accurate appointment times and high satisfaction.

You will build relationships with customers and internal teams, track schedules, resolve discrepancies, and maintain records while supporting a busy, accuracy-driven environment.

Qualifications

• Minimum Qualifications: High School Diploma/GED with 1-2 year of working experience.
• Preferred Qualification: Bachelor's Degree with 1-2 year of working experience.
• Ability to multitask.
• Ability to communicate effectively over the phone all medium.
• Ability to embrace change.
• Proficient time-management skills.
• Ability to handle a stressful work-environment.
• This position is not eligible for employment-based sponsorship.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer’s freight for potential resets and reschedules to avoid penalties and maximize service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction.

Skills

multitask

communication

change management

time management

stress management

customer service

Education

Bachelor's in Business Administration/Management

Bachelor's in Business Communications

GED

High School Diploma

Job description

J.B. Hunt Transport, Inc. in Lowell, AR is seeking a Customer Experience Appointment Representative to support administration and logistics operations. Under supervision, you will schedule loads, verify delivery dates, and communicate with customers to ensure accurate appointment times and high satisfaction.

You will build relationships with customers and internal teams, track schedules, resolve discrepancies, and maintain records while supporting a busy, accuracy-driven environment.