Customer Experience Appointment Representative

J.B. Hunt; Lowell (MA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

medical benefit

dental benefit

vision benefit

401(k) retirement plan

life insurance

short-term and long-term disability

paid time off commensurate with tenure

six weeks of paid maternity leave and

six paid holidays annually

Job summary

J.B. Hunt Transport seeks a Customer Experience Appointment Representative to schedule and coordinate customer-delivered loads, track trailer availability, and resolve disputes.

You will maintain strong relationships with customers and other business groups while ensuring timely deliveries and high service levels. Under supervision, you will perform clerical tasks, compile data, process documents, and support day-to-day operational activities in the Administration, Facilities & Secretarial

Qualifications

• High School Diploma/GED with 1-2 years of working experience.
• Bachelor's Degree with 1-2 years of working experience preferred.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction.
• Track trailer pools to see if customer has available empties to determine scheduling.
• Provide documentation to validate customer disputes.
• Monitor customer's freight for potential resets and reschedules to avoid penalties and maximize service.
• Resolve appointment requests for key customers with delivery dates within locked out areas.
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments.
• Communicate with customers to verify product order and schedule an appointment for delivery, establishing customer requirements and maximizing satisfaction.

Skills

Multitask

Phone communication

Adapt to change

Time management

Stress management

Education

Bachelor's in Business Administration/Management

Bachelor's in Business Communications

GED

High School Diploma

Job description

Job Title:

Customer Experience Appointment Representative

Department:

Administration, Facilities & Secretarial

Country:

United States of America

State/Province:

Arkansas

City:

Lowell

Full/Part Time:

Full time

Job Summary:

Under close supervision, performs a limited variety of clerical duties for functional groups involving compiling and arranging data, making standard computations, processing and coding documents, maintaining records and files, and booking customer deliveries

Job Description

• Accurately schedule and reschedule all loads awarded by the customer using proper reason codes to ensure timely delivery and maximize customer satisfaction
• Track trailer pools to see if customer has available empties to determine scheduling
• Provide documentation to validate customer disputes
• Monitor customer's freight for potential resets and reschedules to avoid penalties from customer and to provide the best possible service
• Resolve appointment requests for key customers with delivery dates within locked out areas
• Build, maintain, and nurture relationships with new customers, existing customers, and other business segments
• Communicate with customers to verify their product order and schedule an appointment for delivery, and establish customer requirements and maximize customer satisfaction

Qualifications

Minimum Qualifications: High School Diploma/GED with 1-2 year of working experience

Preferred Qualification: Bachelor's Degree with 1-2 year of working experience

• Ability to multitask
• Ability to communicate effectively over the phone all medium
• Ability to embrace change
• Proficient time-management skills
• Ability to handle a stressful work-environment

This position is not eligible for employment-based sponsorship.

Compensation

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

Benefits

• medical benefit
• dental benefit
• vision benefit
• 401(k) retirement plan
• life insurance
• short-term and long-term disability coverage
• paid time off commensurate with tenure (includes vacation and sick time)
• six weeks of paid maternity leave along with two weeks of paid parental leave
• six paid holidays annually

Education

• Bachelors: Business Administration/Management
• Bachelors: Business Communications
• GED (Required)
• High School (Required)

Work Experience

• Customer Service/Account Manager
• Intermodal
• Transportation/Logistics

Both J.B. Hunt Transport, Inc. and Hunt Mexicana S.A. de C.V. are equal employment opportunity employers without regard to any characteristic protected under applicable law, including veterans and disability.