Customer Experience & Sales Support Specialist

Kimbrell’s Home Furnishings (Furniture Distributors, Inc.); Anderson (SC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Anderson, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts throughout the purchasing journey and ongoing account support.

You will help drive revenue, assist customers with financing options and transactions, process payments, and collaborate with the sales team to maintain accurate records and a positive work environment.

Qualifications

• High school diploma or equivalent preferred; relevant experience may be considered.
• Strong customer service and interpersonal skills.
• Excellent communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.
• Strong organizational and multitasking skills.
• Ability to thrive in a fast-paced, team-oriented retail environment.
• Bilingual English-Spanish may be a plus based on store staffing needs.

Responsibilities

• Provide a welcoming, professional customer experience across all interactions
• Build customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Communication skills

Sales mindset

Financial basics

Organizational skills

Team player

Professionalism

Education

High school diploma / equivalent

Job description

Kimbrell’s Furniture in Anderson, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts throughout the purchasing journey and ongoing account support.

You will help drive revenue, assist customers with financing options and transactions, process payments, and collaborate with the sales team to maintain accurate records and a positive work environment.