Retail CSR & Sales Support | Commission

Kimbrells; Sumter (SC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture in Sumter, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

You will partner with the store team to drive business, enhance customer satisfaction, support a high-performing retail

Qualifications

• Strong customer service and interpersonal skills
• Excellent communication and relationship-building abilities
• Sales-minded with a passion for helping customers
• Basic understanding of financial transactions or willingness to learn
• Strong organizational and multitasking skills
• Ability to work effectively in a fast-paced, team-oriented retail environment
• Professionalism and ability to represent the brand positively

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions
• Build strong customer relationships to drive loyalty, repeat business, and referrals
• Support customers throughout the purchasing journey, including follow-up and ongoing communication
• Partner with sales associates to support sales activities and contribute to revenue growth
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism
• Process payments, maintain accurate records, and protect customer information in accordance with company policies
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems
• Collaborate with team members to ensure efficient store performance and a positive work environment
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Sales mindset

Financial transactions

Organization

Team-oriented

Education

High school diploma or equivalent

Job description

Kimbrell’s Furniture in Sumter, SC seeks a Customer Service Representative (CSR) to deliver an exceptional in-store experience by supporting sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

You will partner with the store team to drive business, enhance customer satisfaction, support a high-performing retail