Customer Experience & Sales Specialist

Paycom - ATS; Garfield Heights (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is seeking a Customer Service Representative to deliver exceptional service to house accounts, phone and walk-in customers. You will manage inquiries, process transactions, and help improve the customer experience in a fast-paced environment.

The role emphasizes strong communication, relationship-building, and accurate record-keeping in the CRM system, with opportunities to upsell and support branch operations.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide high-quality customer service to house accounts, walk-in and phone customers.
• Handle inquiries, provide accurate information and problems solutions.
• Assist with transactions, orders and purchases to ensure a smooth experience.
• Capture upsell opportunities and support branches as needed.
• Maintain accurate customer records in the CRM and prepare related documentation.

Skills

Customer service

Sales

Communication

Relationship building

Multitasking

Education

High school diploma

Tools

CRM software

POS systems

Microsoft Office

Job description

Paycom - ATS is seeking a Customer Service Representative to deliver exceptional service to house accounts, phone and walk-in customers. You will manage inquiries, process transactions, and help improve the customer experience in a fast-paced environment.

The role emphasizes strong communication, relationship-building, and accurate record-keeping in the CRM system, with opportunities to upsell and support branch operations.