Customer Experience & Sales Associate

Paycom; Roseville (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom in Roseville, MN is seeking a Customer Service Representative to provide exceptional service to house accounts, phone and walk-in customers, and to support sales transactions. You will manage relationships, handle inquiries, and contribute to a positive customer experience in a fast-paced environment.

This role emphasizes accurate documentation, CRM usage, and upsell opportunities, with a focus on delivering high levels of customer satisfaction and efficient transaction processing.

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service, sales, or related field.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Experience with CRM or POS systems and Microsoft Office is a plus.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers.
• Handle inquiries with accurate information and solutions.
• Assist customers with transactions, orders, and purchases.
• Capture potential quantity discount upsell opportunities during interactions.
• Build and maintain positive customer relationships to drive repeat business.
• Maintain accurate customer records in the CRM system and prepare related documentation.

Skills

Customer service experience

Communication skills

Interpersonal skills

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Paycom in Roseville, MN is seeking a Customer Service Representative to provide exceptional service to house accounts, phone and walk-in customers, and to support sales transactions. You will manage relationships, handle inquiries, and contribute to a positive customer experience in a fast-paced environment.

This role emphasizes accurate documentation, CRM usage, and upsell opportunities, with a focus on delivering high levels of customer satisfaction and efficient transaction processing.