Customer Experience & Solutions Specialist

Paycom - ATS; El Cerrito (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS is seeking a Customer Service Representative to deliver the highest level of quality of service to our customers. The role emphasizes excellent communication, active listening, and a service-oriented approach to resolving grievances in a fast-paced environment.

Qualifications include a high school diploma and experience with Microsoft Office Suite. The candidate will prioritize tasks effectively while recommending solutions that meet customer and company needs.

Qualifications

• Excellent communication and listening abilities required.
• Strong written and verbal communication skills.
• Service-oriented with ability to resolve customer grievances.

Responsibilities

• Deliver high-quality service to customers.
• Resolve customer grievances in a timely manner.
• Proactively recommend solutions meeting customer and company needs.
• Prioritize tasks in a fast-paced environment.

Skills

Communication skills

Active listening

Written communication

Customer service

Education

High school diploma

Tools

Microsoft Office Suite

Job description

Paycom - ATS is seeking a Customer Service Representative to deliver the highest level of quality of service to our customers. The role emphasizes excellent communication, active listening, and a service-oriented approach to resolving grievances in a fast-paced environment.

Qualifications include a high school diploma and experience with Microsoft Office Suite. The candidate will prioritize tasks effectively while recommending solutions that meet customer and company needs.