Customer Experience & Sales Support Specialist

Paycom; Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Job summary

Paycom in Chicago is seeking a dedicated Customer Service Representative to provide exceptional service to house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences.

The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.

Qualifications

• Proven experience in customer service, sales, or a related field.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Provide high-quality customer service to house accounts and walk-in customers.
• Assist with transactions, orders, and purchases to ensure a smooth experience.
• Maintain accurate customer records in CRM and POS systems.
• Record customer feedback and support coordination with sales/product teams.

Skills

Customer service

Sales support

Communication skills

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

CRM systems

POS systems

Microsoft Office

Job description

Paycom in Chicago is seeking a dedicated Customer Service Representative to provide exceptional service to house accounts, phone and walk-in customers. This role is critical for managing relationships, ensuring their satisfaction, and fostering positive experiences.

The ideal candidate will excel in a fast-paced, transactional environment, displaying a commitment to service excellence and effective problem-solving skills.