Customer Experience & Sales Leader

Macy's, Inc.; Escondido (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Tuition reimbursement

Merchandise discounts

Employee Assistance Program

Job summary

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a dynamic team and deliver exceptional shopper experiences in our California stores. You will coach, train, and motivate associates, review sales data, and implement strategies to exceed store targets while maintaining Macy's standards of service.

The role emphasizes developing talent, managing daily operations, and coordinating cross-functional activities to ensure a welcoming, productive sales floor and strong customer loyalty.

Qualifications

• Bachelor's degree or equivalent required in related field.
• 3–5 years of management experience in retail.
• Able to lift up to 30 lbs and stand for long periods.

Responsibilities

• Build a productive team and engage customers.
• Exceed sales goals through coaching and recognition.
• Utilize sales data to improve results and plan.
• Manage stockroom, signing, equipment, and merchandising.
• Support OMNI, Style, and Asset Protection.
• Lead talent development and career progression plans.
• Conduct interviews, hires, trains, and evaluates staff.

Skills

Leadership

Customer Service

Sales & Performance

Analytical Skills

Operations Management

Cross-functional

Talent Development

Conflict Resolution

Communication

Technical Proficiency

Education

Bachelor's degree or equivalent

Retail management experience

Tools

Microsoft Office

POS systems

Job description

Macy's, Inc. is seeking a Manager, Sales & Customer Service to lead a dynamic team and deliver exceptional shopper experiences in our California stores. You will coach, train, and motivate associates, review sales data, and implement strategies to exceed store targets while maintaining Macy's standards of service.

The role emphasizes developing talent, managing daily operations, and coordinating cross-functional activities to ensure a welcoming, productive sales floor and strong customer loyalty.