Customer Experience & Sales Lead

Boot Barn; Daphne (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Boot Barn is seeking a Key Holder to elevate in-store service and sales performance. You will support the store leadership team, become an expert on product categories, and help drive key metrics such as UPT and ADT while maintaining merchandising standards.

You will assist with opening and closing procedures, handle merchandise processing, and ensure accurate cash handling at the POS. A strong customer-focused attitude and teamwork are essential to succeed in this role.

Qualifications

• Excellent customer service and selling skills.
• Strong product knowledge and ability to communicate product benefits.

Responsibilities

• Foster a service and selling culture and exceed expectations to build customer relationships.
• Become an expert in product categories and convey features and benefits to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Stay informed on current promotions and ads.
• Maintain merchandising standards and assist with floor moves, displays, merchandising, setup, and housekeeping.
• Assist with processing merchandise and monitor replenishment of floor stock.
• Complete all sales transactions accurately and manage cash/register accountability.
• Develop skills and improve metrics by partnering with store leadership.
• Perform opening/closing procedures and adhere to attendance policies.
• Follow local, state, and company policies and procedures.

Job description

Boot Barn is seeking a Key Holder to elevate in-store service and sales performance. You will support the store leadership team, become an expert on product categories, and help drive key metrics such as UPT and ADT while maintaining merchandising standards.

You will assist with opening and closing procedures, handle merchandise processing, and ensure accurate cash handling at the POS. A strong customer-focused attitude and teamwork are essential to succeed in this role.