Sales Lead & Customer Experience Partner

Boot Barn; Carson City (NV); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Boot Barn seeks a dedicated Key Holder to deliver exceptional in-store experiences and support the leadership team in driving store performance. You will develop product knowledge, assist with merchandising, and ensure smooth POS operations while upholding company standards and attendance policies.

The role emphasizes service excellence, teamwork, and adherence to promotions and procedures to help achieve sales goals and maintain store standards.

Qualifications

• Experience in retail sales and customer service.
• Ability to communicate product knowledge and benefits to customers.
• Proven track record of meeting sales goals and customer service metrics.

Responsibilities

• Foster a service and selling culture to exceed customer expectations.
• Become an expert in product categories and communicate features/benefits.
• Maintain goals like units per transaction and average dollar per transaction.
• Stay informed on current promotions and advertisements.
• Assist with merchandising, floor moves, displays and housekeeping.
• Process transactions accurately and maintain cash/accountabilities at POS.
• Collaborate with store leadership to improve skills and metrics.
• Follow opening/closing procedures and company policies.

Skills

Customer service

Sales leadership

Product knowledge

POS proficiency

Tools

POS system

Job description

Boot Barn seeks a dedicated Key Holder to deliver exceptional in-store experiences and support the leadership team in driving store performance. You will develop product knowledge, assist with merchandising, and ensure smooth POS operations while upholding company standards and attendance policies.

The role emphasizes service excellence, teamwork, and adherence to promotions and procedures to help achieve sales goals and maintain store standards.