In-Store Lead: Customer Experience & Sales

Boot Barn; Phoenix (AZ); On-site; USD 19,286 - 24,796; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, deliver an exceptional in-store experience, and support the store leadership team. You will master product knowledge, promotions, and selling techniques while maintaining merchandising standards and accurate POS transactions.

This role centers on driving sales metrics, assisting with floor moves and housekeeping, replenishing stock, and partnering with leadership to develop the team and ensure compliance with policies.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Job description

Boot Barn is seeking a Key Holder to engage customers, deliver an exceptional in-store experience, and support the store leadership team. You will master product knowledge, promotions, and selling techniques while maintaining merchandising standards and accurate POS transactions.

This role centers on driving sales metrics, assisting with floor moves and housekeeping, replenishing stock, and partnering with leadership to develop the team and ensure compliance with policies.