Customer Experience & Sales Coordinator

Interior Logic Group; Minnesota; On-site; USD 36,000 - 48,000; Full time

Job summary

Interior Logic Group is seeking a Customer Service Coordinator to manage inbound and outbound calls, schedule installations, and provide information on products and services. You will document interactions, qualify leads, and contribute to a positive customer experience.

The role emphasizes maintaining VOC metrics, ensuring complete customer satisfaction, and collaborating with the Contact Center Service and Sales teams to drive service quality and sales opportunities.

Qualifications

• High school diploma or GED.
• Strong problem resolution and customer service skills.
• Detail oriented with high accuracy.
• Excellent oral and written communication.
• Call or contact center experience preferred.

Responsibilities

• Handle inbound and outbound customer inquiries professionally.
• Schedule installations and follow up post-installation.
• Provide product and pricing information and promote services.
• Maintain accurate records and documentation.
• Route calls to correct department and resources.
• Support VOC quality metrics and customer satisfaction goals.

Skills

Customer service

Problem resolution

Teamwork

Communication skills

Documentation

Call center experience

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Interior Logic Group is seeking a Customer Service Coordinator to manage inbound and outbound calls, schedule installations, and provide information on products and services. You will document interactions, qualify leads, and contribute to a positive customer experience.

The role emphasizes maintaining VOC metrics, ensuring complete customer satisfaction, and collaborating with the Contact Center Service and Sales teams to drive service quality and sales opportunities.