Customer Experience & Sales Agent — Flexible Hours

MCI Careers; Killeen (TX); Hybrid; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Job summary

MCI Careers in Killeen, Texas, is hiring Call Center Representatives. In this role, you will manage inbound and outbound calls, providing exceptional customer service while promoting products and services. Ideal candidates will demonstrate strong communication and organizational skills.

With flexible scheduling, competitive benefits including paid time off, incentives, and comprehensive health plans, MCI values the contributions of its employees for career growth and recognizes hard work.

Qualifications

• Must be 18 years or older.
• Strong problem-solving and conflict resolution abilities.
• Customer-first mindset: empathetic, patient, and responsive.

Responsibilities

• Handle inbound and outbound calls.
• Resolve customer inquiries effectively.
• Participate in ongoing training and team meetings.

Skills

Strong communication skills

Organizational skills

Typing speed of at least 20 words per minute

Basic proficiency in Microsoft Office

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows operating systems

Job description

MCI Careers in Killeen, Texas, is hiring Call Center Representatives. In this role, you will manage inbound and outbound calls, providing exceptional customer service while promoting products and services. Ideal candidates will demonstrate strong communication and organizational skills.

With flexible scheduling, competitive benefits including paid time off, incentives, and comprehensive health plans, MCI values the contributions of its employees for career growth and recognizes hard work.