Entry-Level Contact Center Associate: Customer Care & Sales

MCI Careers; Killeen (TX); On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Incentives & Rewards

Job summary

MCI Careers is seeking an entry-level Call Center Representative in Killeen, Texas. In this role, you'll engage with customers over the phone, supporting a variety of inbound and outbound customer service and sales campaigns. Ideal candidates are positive and possess strong communication skills. MCI offers comprehensive training and benefits such as paid time off, health coverage options, and opportunities for career growth. Join a dynamic team focused on enhancing customer experience.

Qualifications

• Must be 18 years or older.
• Dependable and punctual with strong time management.
• Comfortable in a fast-paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls in a friendly and professional manner.
• Resolve customer issues effectively, aiming for first-call resolution.
• Engage in solution-focused conversations to identify the best options for customers.

Skills

Strong communication skills

Organizational skills

Problem-solving skills

Typing speed of at least 20 words per minute

Customer-focused with empathy

Ability to multitask

Team-oriented with a collaborative mindset

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

MCI Careers is seeking an entry-level Call Center Representative in Killeen, Texas. In this role, you'll engage with customers over the phone, supporting a variety of inbound and outbound customer service and sales campaigns. Ideal candidates are positive and possess strong communication skills. MCI offers comprehensive training and benefits such as paid time off, health coverage options, and opportunities for career growth. Join a dynamic team focused on enhancing customer experience.