Customer Care Agent – Inbound/Outbound, Flexible Shifts

MCI; Killeen (TX); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid training

Casual dress code

Career growth opportunities

Résumé du poste

MCI is seeking Call Center Agents in the Killeen, TX area to handle inbound and outbound calls, support customer service, and upsell products. The role offers full-time and part-time options across various shifts, with remote and on-site flexibility depending on location and program needs.

You will engage hundreds of customers weekly and contribute to a best-in-class experience. Ideal candidates are reliable, communicative, and eager to learn on the job, with emphasis on teamwork and customer

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Hly reliable with regular attendance and punctuality.

Responsabilités

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Ensure first-call resolution through problem-solving and effective call handling.
• Research systems to find missing information and coordinate with other departments to resolve issues.
• Document and process customer claims in appropriate systems.
• Lead fact-finding discussions to determine the best options for the customer.
• Use knowledge base and training to answer questions while following scripts and policies.
• Comply with confidentiality requirements.
• Escalate issues to appropriate staff for resolution.
• Attend meetings and training and stay up to date on changes.
• Adhere to attendance and work schedule requirements.

Connaissances

Customer service

Communication skills

Reliability

Team player

Multi-tasking

Attendance

Problem-solving

Empathy

Conflict resolution

Attention to detail

Typing 20+ wpm

Microsoft Office Suite

Windows OS basics

Formation

High school diploma or equivalent

Outils

Microsoft Office Suite

Windows OS

Description du poste

MCI is seeking Call Center Agents in the Killeen, TX area to handle inbound and outbound calls, support customer service, and upsell products. The role offers full-time and part-time options across various shifts, with remote and on-site flexibility depending on location and program needs.

You will engage hundreds of customers weekly and contribute to a best-in-class experience. Ideal candidates are reliable, communicative, and eager to learn on the job, with emphasis on teamwork and customer