Guest Experience & Safety Specialist (Asset Protection)

Meijer Great Lakes; Standale (MI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer Great Lakes is seeking a dependable asset protection team member to help keep customers safe and merchandise secure. You will patrol the store, respond to alerts, and engage with shoppers to prevent loss.

With 1-2 years in customer service or asset protection, you will use technology to document incidents, communicate clearly, and work with the team to de-escalate conflicts. Fluent English and physical stamina are required.

Qualifications

• 1-2 years of customer service or asset protection experience
• Clear and professional written and oral communication skills
• Ability to learn and apply negotiation and de-escalation techniques
• Ability to use technology to document incidents
• Fluent English (read, write, speak)

Responsibilities

• Actively identify and quickly resolve unsafe conditions and situations
• Prevent theft through active presence and engagement with customers entering and exiting
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms
• Reduce store disruption following de-escalation and negotiation techniques
• Document and communicate theft, safety, and alarm activity incidents

Skills

Customer service experience

Communication skills

Ability to move throughout work area

Learn new technology

Negotiation and de-escalation

Conflict management

Education

High school diploma or equivalent

Job description

Meijer Great Lakes is seeking a dependable asset protection team member to help keep customers safe and merchandise secure. You will patrol the store, respond to alerts, and engage with shoppers to prevent loss.

With 1-2 years in customer service or asset protection, you will use technology to document incidents, communicate clearly, and work with the team to de-escalate conflicts. Fluent English and physical stamina are required.