Asset Protection & Customer Experience Specialist

Meijer Great Lakes; Rossford (OH); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Meijer Great Lakes is seeking a qualified asset protection associate to monitor store activity and safeguard assets. You will engage with customers, respond to alerts, and de-escalate conflicts using company procedures.

This role requires high school completion, 1–2 years in customer service or asset protection, and strong communication skills. The position involves standing and walking throughout shifts and may include exposure to varying conditions.

Qualifikationen

• High school diploma or equivalent required.
• 1-2 years of customer service or asset protection experience preferred.
• Clear and professional written and oral communication skills.
• Ability to move throughout work area for long periods.
• Ability to respond to alerts quickly and urgently.
• Ability to learn and interact with new technology solutions.
• Ability to document and communicate incidents using technology.
• Ability to learn and apply negotiation and de-escalation techniques.
• Ability to maintain knowledge of product locations to direct customers.
• Ability to work successfully with conflict.

Aufgaben

• Actively identify and quickly resolve unsafe conditions and situations.
• Prevent theft through an active presence and engagement with customers entering and exiting.
• Respond to alerts urgently to check receipts, recover unpaid merchandise, and resolve alarms.
• Reduce store disruption following the company de-escalation and negotiation techniques.
• Document and communicate theft, safety, and alarm activity incidents.

Kenntnisse

Customer service

Asset protection

Communication

Negotiation

De-escalation

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Meijer Great Lakes is seeking a qualified asset protection associate to monitor store activity and safeguard assets. You will engage with customers, respond to alerts, and de-escalate conflicts using company procedures.

This role requires high school completion, 1–2 years in customer service or asset protection, and strong communication skills. The position involves standing and walking throughout shifts and may include exposure to varying conditions.