Returns & Customer Experience Associate (Part-Time)

IKEA USA; East Palo Alto (CA); On-site; USD 30,000 - 39,000; Part time

Benefits offered by this job

Generous PTO

Early wage access

Parental leave

Retirement plan

Employee discount

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth

Job summary

IKEA USA is seeking a Part-time, hourly Associate in the Returns & Exchanges department in East Palo Alto, CA. You will handle transactions, assist customers with returns and exchanges, and contribute to a positive shopping experience, while building loyalty through empathetic service.

Shifts are fully open with evenings and weekends required; hourly pay ranges from $22 to $28.65, with a comprehensive benefits network for eligible co-workers who work 20+ hours weekly.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and recognizes when to escape to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA USA is seeking a Part-time, hourly Associate in the Returns & Exchanges department in East Palo Alto, CA. You will handle transactions, assist customers with returns and exchanges, and contribute to a positive shopping experience, while building loyalty through empathetic service.

Shifts are fully open with evenings and weekends required; hourly pay ranges from $22 to $28.65, with a comprehensive benefits network for eligible co-workers who work 20+ hours weekly.