Customer Experience & Returns Specialist

IKEA USA; Portland, Northern (OR, KY); Hybrid; USD 26,000 - 36,000; Part time

Benefits offered by this job

Generous paid time off

WiselyPay

Parental leave

Co-worker discount

Dental and vision plans

Telehealth visits

Job summary

IKEA USA in Portland, OR is seeking a part-time Retail Associate to support customers with accurate transactions and orders, build loyalty, and ensure a smooth shopping journey. You will engage empathetically, solve routine issues, and assist during handouts, with opportunities to upsell services when appropriate.

The role requires at least 1 year in sales or customer service, offers 20-34 hours per week, and includes a comprehensive benefits package. Evening and weekend availability is expected.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
• Meets customers' needs, solves problems independently, and recognizes when to elevate to a manager.
• Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
• Builds emotional connections through meaningful and empathetic interactions with customers.
• Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
• Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.

Skills

Customer service

Job description

IKEA USA in Portland, OR is seeking a part-time Retail Associate to support customers with accurate transactions and orders, build loyalty, and ensure a smooth shopping journey. You will engage empathetically, solve routine issues, and assist during handouts, with opportunities to upsell services when appropriate.

The role requires at least 1 year in sales or customer service, offers 20-34 hours per week, and includes a comprehensive benefits package. Evening and weekend availability is expected.