Retail Customer Experience & Returns Specialist

IKEA USA; College Park (MD); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

KinderCare discount

Retirement and bonus plans

Co-worker discount

Meal deal

Referral bonus

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA USA in College Park, MD is hiring for a customer-focused role. You will help create a positive shopping experience with accurate transactions, assist customers, and contribute to a smooth handout and returns process. The position emphasizes building loyalty through friendly, empathetic interactions and a steady, reliable customer journey.

The role requires 1 year of sales or customer service experience, and is an hourly, full-time position with benefits. Open availability is preferred.

Qualifications

• 1 year sales or customer service experience preferred.

Responsibilities

• Creates a positive customer experience by ensuring accurate transactions and/or orders.
• Meets customers' needs, solves problems independently, and escalates when needed.
• Builds loyalty by guiding the customer through the IKEA shopping journey.
• Builds emotional connections through empathetic customer interactions.
• Provides simple handout experience during Full Serve Hand Out (FSHO) and sells services as needed.
• Facilitates smooth returns and exchanges while collecting data for follow-up.

Skills

Customer service

Job description

IKEA USA in College Park, MD is hiring for a customer-focused role. You will help create a positive shopping experience with accurate transactions, assist customers, and contribute to a smooth handout and returns process. The position emphasizes building loyalty through friendly, empathetic interactions and a steady, reliable customer journey.

The role requires 1 year of sales or customer service experience, and is an hourly, full-time position with benefits. Open availability is preferred.