Customer Experience & Retention Specialist — Flexible Schedule

Jessica Hernandez - State Farm Agent; Austin (TX); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Health insurance

Bonus based on performance

Opportunity for advancement

Paid time off

Training & development

Job summary

Join Jessica Hernandez - State Farm Agent as a Customer Relations Representative to provide exceptional customer experiences and support community needs. In this role, you will manage inquiries and coordinate with the team to enhance customer satisfaction.

Ideal candidates will possess strong communication and problem-solving skills, alongside the ability to handle high-stress situations effectively. Opportunities for internal growth and development are available, making this a great career move.

Qualifications

• Strong communication and problem-solving skills.
• Customer service experience is preferred.
• Ability to handle stressful situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Job description

Join Jessica Hernandez - State Farm Agent as a Customer Relations Representative to provide exceptional customer experiences and support community needs. In this role, you will manage inquiries and coordinate with the team to enhance customer satisfaction.

Ideal candidates will possess strong communication and problem-solving skills, alongside the ability to handle high-stress situations effectively. Opportunities for internal growth and development are available, making this a great career move.