Customer Care & Retention Specialist (Flexible Schedule)

Carrie Welch - State Farm Agent; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Carrie Welch - State Farm Agent in Austin, Texas, is seeking a Customer Relations Representative to provide exceptional customer experiences and support the growth of the agency. This role requires strong communication and problem-solving skills to manage customer inquiries and enhance satisfaction.

The ideal candidate will have experience in customer service and be able to handle stressful situations calmly while seizing opportunities for internal advancement. Benefits include a competitive salary, flexible schedule, and paid time off.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Job description

Carrie Welch - State Farm Agent in Austin, Texas, is seeking a Customer Relations Representative to provide exceptional customer experiences and support the growth of the agency. This role requires strong communication and problem-solving skills to manage customer inquiries and enhance satisfaction.

The ideal candidate will have experience in customer service and be able to handle stressful situations calmly while seizing opportunities for internal advancement. Benefits include a competitive salary, flexible schedule, and paid time off.