Customer Care & Retention Specialist – Flexible Schedule

Jim Myers - State Farm Agent; Columbia (MD); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Flexible schedule

Paid time off

Job summary

Jim Myers - State Farm Agent is hiring a Customer Relations Representative to enhance exceptional customer experiences. In this role, you will manage inquiries, resolve issues, and support customer retention efforts. We're seeking empathetic and driven team members.

The ideal candidate will possess strong communication and problem-solving skills, thrive under pressure, and be committed to customer satisfaction. Join us for internal growth opportunities as part of a successful insurance agency.

Qualifications

• Excellent communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service

Ability to handle stress

Job description

Jim Myers - State Farm Agent is hiring a Customer Relations Representative to enhance exceptional customer experiences. In this role, you will manage inquiries, resolve issues, and support customer retention efforts. We're seeking empathetic and driven team members.

The ideal candidate will possess strong communication and problem-solving skills, thrive under pressure, and be committed to customer satisfaction. Join us for internal growth opportunities as part of a successful insurance agency.